Delivery Times and Customs

Delivery Times

Delivery within Germany generally takes 1-2 business days but international delivery can vary significantly from country to country. The following can be taken as a general guide:

- within the EU: 5-10 business days;
- to the USA, Canada and South Pacific: 10-20 business days
- to Central and Southern America, Asia, and all other countries: as long as 45-60 business days.

These estimated delivery times are just that - estimates - and do not take into consideration busy postal periods (in the lead up to and after holidays) or delays at customs. Ultimately I have no control over the speed at which something is delivered - that is the responsibility of the national and international mail carriers only. Remember that business days do not include weekends or holidays, and national holidays do not always coincide with each other internationally.

If you selected tracking at checkout or qualified for free shipping you will have been provided with a 13 character tracking number, ending in "DE", in the shipping confirmation email. You can use this, along with the shipping date, to track the exact whereabouts of your order through the Deutsche Post website.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. For more detailed information on when to expect customs or import taxes please consult your local customs office.