Processing Time, Shipping and Tracking

Processing Time

Due to the volume of orders I receive and the fact this business is run by ONE person order processing now takes up to 3 business days. If you don't receive a shipping confirmation for a couple of days please don't fret - your order will always be sent as soon as possible and if there is an unexpected delay (longer than 3 business days) I will be sure to inform you. Of course, if you purchased something that was a pre-order, it will not ship until the date specified in the listing. 

Remember that business days do not include weekends or holidays, and national holidays do not always coincide with each other internationally.

If more than 3 business days have passed, and you have already checked your email account's spam folder, feel welcome to email me. Don't forget to quote your order number, found in the order confirmation email.

Pre-Orders

If you purchase several items together with a pre-order item they will all ship together; orders can not be split and sent separately. If you want something that is currently in stock sooner you'll need to place separate orders.

Shipping

All orders are shipped from Germany using priority Deutsche Post. Here 'priority' denotes speedier transit within Germany - the part of the journey that DP has control over - but it does not include tracking as standard. If you want a tracking number and insurance in case your order is lost or mislaid you must select this at checkout. This is a premium service offered by Deutsche Post, the cost for which is passed directly onto you, the customer.

According to Deutsche Post all orders outside of Germany are 'international' by default - there is no third shipping option, unlike in other EU countries - which means that if you live in a neighbouring EU country the shipping options (and costs) will be the same as if you lived on the other side of the world. This is very unfortunate, however I simply can't do anything about it. If Deutsche Post ever changes this policy then I will be sure to update the shipping costs immediately.

There are some regions in the world where I only send orders with tracking. If you live in one of these regions you will be unable to select the economy shipping options; however I'm still only charging the absolute minimum necessary to cover the cost of the packaging and tracked postage.

Orders placed separately cannot be combined at a later date for a reduced shipping cost.

Tracking

If you selected tracking at checkout or qualified for free shipping you will receive a 13 character tracking number in your shipping confirmation email, ending with 'DE'. On occasions Shopify incorrectly assumes that this number corresponds to TNT consignment - the mind boggles! - so when you want to check its status you may therefore be taken to a tracking page on the wrong site. If this happens please follow THIS link to the Deutsche Post tracking page.

Of course the Deutsche Post site is almost entirely in German and offers little translation into other languages. Unless you speak German you will need to use a translation tool such as Google Translate to determine what it says. Please remember that this business is run by ONE person - me! - and I ask therefore that you refrain from contacting me to ask for a translation as I'm unable to devote time to this task for every customer.

If Shopify directs you to the right site you may still appear to land on an error page displaying the words "Abfrage fehlgeschlagen: Bitte geben Sie ein Einlieferungsdatum an" or something similar. This is because most US-based e-commerce sites simply are unable to offer perfect synchronisation with Deutsche Post and you will therefore need to enter a couple of details for yourself. Unfortunately I am yet to find a way around this for customers based in other countries but I am continually looking for ways to improve the user experience so will continue my search, even if it is in vain!

Your tracking number (Sendungsnummer) will hopefully have already been entered under "Geben Sie hier Ihre Sendungsnummer an" but if it hasn't this is where you should input the 13 character tracking number. Underneath, where it says "Geben Sie hier das Versanddatum ein" you should enter the date as per the shipping confirmation - i.e. if your shipping confirmation states that the order was sent on April 13th, 2017 you will need to enter 13 - APRIL - 2017. In Germany dates are always entered DAY - MONTH - YEAR.

Note that whilst some international mail companies provide Deutsche Post with tracking information from the destination country this is not always the case. When provided the details will always be displayed online as soon as they are made available, but in instances when no information is provided by the respective international mail carrier you may find nothing is displayed beyond the package having been scanned at the Deutsche Post international logistics center (internationalen Logistikzentrum der Deutschen Post) in Frankfurt.

There is good news however as some international mail companies offer the possibility to retrieve the tracking status on their own website and you can therefore use the same 13 character tracking number as provided by me to locate your package through their system. You can find out more information about this on the respective website for your national mail carrier.