TeePublic FAQ

At the beginning of August I ventured into brand new territory and opened a TeePublic store!  Exciting times!  As a result, beyond selling patches and pins as well as the odd banner or two, all of my designs will only be available through TeePublic.  If you're searching the prettyinpunk.co website for cushions, hoodies or sweaters, for example, you'll come up empty. 

WHAT IS TEEPUBLIC?

TeePublic is not all that dissimilar to Etsy in that it's a platform offering multiple independent shops the opportunity to sell their products in one market place.  The main difference with Etsy, however, is that TeePublic manages the entire end-to-end process: I take care of the design work and they take care of the rest.  You can find out more by exploring their website here, and if you're already familiar with websites like RedBubble or Society6 know that it's near identical in structure.

WHY DID YOU MAKE THE CHANGE?

There are a number of reasons I've ventured in this direction but the primary personal one is my limited capacity.  I loathe to admit my limitations and would much rather portray myself as a bad-ass superstar boss witch BUT the reality is quite different.  One of the biggest challenges I've faced in the past 12 months or so, for example, is a dramatic fluctuation in my capacity based on my health at any given moment in time.  This has hampered not only my plans to expand the current product range but also the smooth day-to-day running of the business.  Opening a TeePublic store offers me the chance to get back to the most exciting parts of running a small creative enterprise - creating new designs and interacting with people like you - as well as giving me additional time to handle administrative tasks that often get pushed to one side during busy shopping periods or times of poor health.

IS THERE A BENEFIT TO CUSTOMERS?

Of course!  TeePublic is a large international company that can offer fairly traded apparel at (more) affordable prices thanks to economies of scale, plus speedier delivery times as they ship out of bases in both Europe and North America.  They have a wide range of products on which my designs can be printed, from a coffee cup to a phone case or wall hanging, and their apparel runs up to size 5XL.  TeePublic is known as a "print-on-demand" company which means there isn't the same long wait between a pre-order period and the items actually being available to ship out, as was the case when I managed the screenprinting of apparel and totes.

WHAT DESIGNS WILL BE AVAILABLE?

In the first month of using TeePublic I uploaded the majority of designs created under both the Curly Sue and Pretty In Punk names, and I am continually working on updating and uploading all other existing designs.  I'm also working on new designs that will be released on a sporadic basis.  For the most up-to-date information on will be available and when please check the Instagram account.  If something isn't currently available on TeePublic and there is no mention of it on Instagram please feel welcome to send me an email: hello@prettyinpunk.co

DOES TEEPUBLIC OWN YOUR DESIGNS NOW?

No! I still own all of my designs, I have simply licensed them to TeePublic.

WHY ARE THE PRICES DIFFERENT TO YOUR OWN?

The prices are fixed and set by TeePublic.  Their costs are dramatically different to my own, primarily due to economies of scale, so they're almost always going to be able to price items lower than I could.  

DO YOU OFFER COUPON CODES?

As all prices are fixed and set by TeePublic I have zero control over coupon codes and special offers.  For the first 72 hours that a design is available they offer up to 30%, however, so it's wise to keep an eye on when I'll be releasing designs.  Additionally, TeePublic do run sales sporadically and I will always post information relating to this on my Instagram account.  

CAN YOU CUSTOMISE DESIGNS?

I have made every single design available (as it would have been if or when screenprinted) with either black or white ink, with a number of designs also being available in colour.  Further, almost all designs are available on a number of different coloured hoodies, shirts, vests etc.  This offers customers a wider array of options to choose from.  Beyond that there is the scope for me to make a design available in a different colour variant or on a different coloured shirt (if not currently available as so) although I do have some parameters outside of which I won't go, e.g. the All Black Everything designs can only ever be purchased on black apparel.    

WHO IS RESPONSIBLE FOR THE PROCESSING OF ORDERS?

TeePublic is responsible for absolutely everything with the exception of the design work.  They host and operate the website, process all orders and payment transactions, send confirmation emails, pack and ship orders, as well as manage ongoing customer service.    

WHO DO I CONTACT IF I HAVE AN ISSUE?

TeePublic! Beyond receiving an email to say that someone has purchased one of my shirts I receive no information, not even a customer's name, so I am unable to assist with any issue that may occur.  They have a contact page here or you can email them directly at support@teepublic.com 

For information on changing an order please go here.

To find out where your order is please go here.

Of course if you are experiencing problems with TeePublic's customer service or are unable to resolve an issue with them please feel welcome to email me.   I want everyone who purchases something from my TeePublic store to have a perfectly positive experience and would always want to be informed if this wasn't the case. 

If you have any questions relating to TeePublic that fall outside of those answered above please also feel welcome to email me: hello@prettyinpunk.co